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Disputed transactions – often leading to costly and time-consuming chargebacks – are a significant problem for merchants in all sectors of business. The causes are various, and some disputes are tough to prevent or resolve. But a surprisingly large number are due simply to customers failing to recognize legitimate transactions that appear on their credit or debit […]
Sadly, customer and third-party fraud is something that all businesses have to contend with. And despite huge advances in prevention technology, it seems that bad actors are often still a step ahead of honest merchants. But as surprising as it may seem, industry studies suggest that many businesses do not even know the types of […]
First announced in April 2019, Mastercard’s Excessive Chargeback Merchant Program (ECMP) imposes significant financial penalties on merchants that incur what the network regards as unusually high levels of chargebacks. It might seem very unfair. Particularly if you’re one of the vast majority of businesses that try to do the right thing by their customers, but […]
As a merchant, you’ll be only too well aware of the costs of chargebacks. And you know that those costs go far beyond fees and lost merchandise. Every chargeback you incur takes hours to process or contest. And you stand to lose not just the value of the disputed sale, but also the cost of […]