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General questions:

Discover the basics of merchant card fraud prevention and chargeback management.

  • A Cash Discount Program is a payment processing strategy where merchants offer a discount to customers who pay with cash, while charging a fee to those who pay with credit or debit cards. This fee helps offset the costs associated with credit card processing and can result in significant savings for merchants.
  • Chargeback management software works by monitoring transactions in real-time and identifying potential disputes or fraudulent activities. When a chargeback is initiated, the software automatically gathers relevant transaction data and evidence to build a case for the merchant. It then facilitates communication with the issuing bank to resolve the dispute in favor of the merchant, ultimately reducing the number of chargebacks and minimizing financial losses.
  • A chargeback occurs when a customer disputes a transaction with their bank or credit card issuer, resulting in the reversal of funds from the merchant's account. Chargebacks can be initiated for various reasons, including fraud, unauthorized transactions, or dissatisfaction with the product or service. Merchants are typically required to provide evidence to prove the validity of the transaction and defend against chargebacks.
  • The threshold for "too many" chargebacks can vary depending on the payment processor, industry, and individual merchant agreement. However, as a general rule of thumb, a chargeback rate exceeding 1% of total transactions is often considered high risk and may result in penalties or restrictions imposed by payment processors. Merchants should strive to keep chargeback rates below this threshold to maintain a healthy payment processing environment and avoid potential repercussions.
  • Chargeback management software is beneficial for businesses of all sizes and industries, especially those that experience a high volume of transactions or are at risk of chargebacks due to the nature of their products or services. This includes e-commerce retailers, subscription-based businesses, travel agencies, and more.
  • PCI-DSS (Payment Card Industry Data Security Standard) compliance is essential for businesses that handle payment card information. Compliance ensures that your business follows strict security protocols to protect sensitive cardholder data from unauthorized access or fraud. Non-compliance can result in fines, penalties, and reputational damage.
  • Accepting mobile payments allows businesses to cater to the growing number of consumers who prefer to pay using their smartphones or mobile devices. Benefits include increased convenience for customers, faster checkout experiences, and the ability to reach new markets and demographics.
  • Disputing a chargeback effectively requires providing compelling evidence to prove the validity of the transaction and defend against the customer's claims. This may include order details, shipping information, delivery confirmation, and any communication between the merchant and the customer. Working with a chargeback management service can also streamline the dispute process and increase the likelihood of a favorable outcome.


Managing an online store? Learn more about how you can protect your customers and your business from online fraud. 

  • Preventing fraud in your online store requires implementing robust security measures, such as address verification, CVV verification, and fraud detection tools. Additionally, utilizing 3D Secure authentication protocols and monitoring suspicious transactions can help minimize the risk of fraudulent activities.

Support & updates:

Explore the support and updates that come with your theme purchase, including the duration of access, the type of support offered, how to seek assistance for theme-related issues.

  • We are here for our customers day or night. Our fraud detection software works around the clock and so do we. Contact us to learn more.