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There’s no doubt that fraud and chargebacks are becoming a major problem for many businesses. In the digital age, digital fraud protection is a must. It’s all too tempting for merchants to believe that a one-stop digital fix can provide a permanent solution. But the unfortunate truth is that fraudsters, friendly or otherwise, are not going away anytime […]
“I Didn’t Order That, and I’ve Never Heard of You!” Customer Karen Despite the industry’s best efforts to tackle it, payment card fraud remains a serious and increasing problem. A study by J. P. Morgan, for example, reported that a staggering 86% of consumers had been the victim of some kind of payment fraud in 2020. And with […]
Buy Now Pay Later (BNPL) is generating a lot of buzz at the moment, but it’s really just a reinvention of the old-fashioned installment plan (AKA layaway) — a method of doing business that has been with us since the nineteenth century, if not even earlier. As a way of deferring the pain of parting […]
In recent years you’ve probably become all too familiar with the threat posed to your business by various malicious bots. Card testing, data theft, and the sending of spam messages are just a few of the ways in which bad actors can use bots to interfere with your operations. But unfortunately, there’s now another relatively […]
Every merchant knows that the dramatic growth in digital commerce has brought in its wake an equally rapid surge in the prevalence of card not present (CNP) payment fraud. The Crippling Costs of Chargebacks and Friendly Fraud They know, too, that the process of disputing chargebacks and trying to prevent so-called “friendly” fraud is difficult, time-consuming, and […]
Disputed transactions – often leading to costly and time-consuming chargebacks – are a significant problem for merchants in all sectors of business. The causes are various, and some disputes are tough to prevent or resolve. But a surprisingly large number are due simply to customers failing to recognize legitimate transactions that appear on their credit or debit […]
Sadly, customer and third-party fraud is something that all businesses have to contend with. And despite huge advances in prevention technology, it seems that bad actors are often still a step ahead of honest merchants. But as surprising as it may seem, industry studies suggest that many businesses do not even know the types of […]
With the number and cost of chargebacks increasing all the time, taking steps to reduce their impact is an essential task for all merchants. There are many measures and increasingly sophisticated tools that can be used. But one of the simplest and most effective is also one of the most frequently overlooked. This is the […]
With another holiday shopping season looming, the increasing threat of “card not present fraud” is front of mind with merchants of all types. It’s always been a problem for e-commerce merchants. But the surge in popularity of models such as BOPIS (buy online, pickup in-store) means that retailers of physical goods from old-fashioned brick and […]
E-commerce businesses are looking forward to a COVID-19 related boom during the 2020 holiday season. But the expected 35% increase in online sales compared with the same period in 2019 will also be a great opportunity for fraudsters – particularly those who specialize in account takeovers. What is Account Takeover (ATO) Fraud ATO is the […]